Pestio
A comprehensive system to manage pest control services
Pestio specialise In providing Pest Control Solutions
We delivered a complete digital overhaul for our Pestio, who provide pest control services. The solution manages all aspects of the business; customer queries, schedule visits, manage customers and ultimately enhancing the overall customer experience.
The system's user-friendly interface and robust functionalities ensure a seamless experience for both our client and their customers.
Same business, just digital
- We have developed Web application and Windows Presentation Foundation (WPF) application to manage their customer and for internal management of the customer records and other services.
- Controlled access so different roles have access only to parts of the system relevant to them.
- a CRM to manage customer details, their service schedule, and other service-related records
- Reporting based on criteria selected, to help with analytics and taking management decisions
- Managing the employee under branch offices based on zones
- Managing commissions rates of salesman working in the company based on targeted criteria
- Automatic payment solution
Digital for the customer too
The system provides a user-friendly interface where customers can select the required serivce, location and type of location requiring pest control, such as homes, offices, or garages.
Appointment Management
A robust appointment management module means that scheduling and tracking of pest control procedures is easily visible. Clients can manage their appointments through their section of the portal too, ensuring prompt and reliable service delivery.
Customer Query Handling
The system includes a customer query management feature, enabling seamless communication between customers and the pest control service provider. Customers can submit queries, concerns, or feedback through the system, and our client’s team can respond promptly, fostering strong customer relationships.
Client Management
The system provides a dedicated module to manage client relationships. It allows our client to maintain a comprehensive database of their clients, including contact information, service history, and preferences. This information helps personalize the service and ensures a high level of customer satisfaction.
CRM Integration
To streamline customer relationship management, our system seamlessly integrates with a customer relationship management (CRM) platform. This integration facilitates efficient tracking of customer interactions, managing customer accounts, and analysing customer data for targeted marketing campaigns and service improvement initiatives.
Reporting and Analytics
The system generates detailed reports and provides analytics on various aspects, such as service performance, customer feedback, and appointment trends. These insights enable our client to make data-driven decisions, optimize resource allocation, and continuously improve their pest control services.
Login Page
To enhance the security and streamline the authentication process, Replaced the traditional system login page with an Azure (Microsoft) login page. This transition allows users to authenticate using their Azure credentials, which offers robust security measures.
Once a user successfully logs in through the Azure portal, we retrieve an access token from the Azure login portal. This token serves as proof of authentication. We store the access token in two secure locations: a local cache and the browser’s local storage. Storing it in the local cache enables quick retrieval for subsequent requests, while storing it in the browser’s local storage ensures persistence across sessions.
For each API request made from the web server, we include the access token in the request headers to authenticate the request. This approach ensures that the web server and the APIs are authenticated using the provided token. By implementing these changes, we have achieved a more secure login process, leveraging Azure’s authentication mechanisms. Storing the access token in both local cache and local storage helps improve efficiency and ensures the user’s authentication state persists across sessions.
What our clients say
“I’m glad to say that we have successfully implemented a Pest Control System project. Client is running it as an intranet application in all branches is a great way to ensure centralized management and control.”
Summary
Pest control system is ERP base web portal where admin can manage employees, sales, recruiters, payroll, and reports. Employee are associated with route, sales, work history and payroll process. There are many tasks admin can do using this system.
- Add employees and relative data to particular zone
- Check employee work history by dates and zone
- Check employee list based on assign office and zone
- Add salesman also assign them to the employees or assign employee as salesman
- Check employee associated salesman, recruiter rate and total commission detail
- Check and export various reports of employees, recruiter, and salesman
- Manage routes for different office and employees
