Pestio
We delivered a complete digital overhaul for our client who provide Pest Control services. The solution manages all aspects of the business from customer queries, technicians schedule visits, customer relationship management and ultimately enhancing the overall customer experience
The Challenges
Employee and Sales Management
The client faced difficulties managing employee data by zones, tracking work history, and assigning employees to offices and sales roles. They required detailed reporting on employees, recruiters, and salesmen, including commissions and recruiter rates. Additionally, managing routes for multiple offices and employees posed operational challenges.
The Solution
Same business, just digital
We developed a web application for our client to keep an up-to-date record of all customer communications and manage internal processes.
Digital for the customer too!
The system provides a user-friendly interface so customers can select the service the want, their location and type of building i.e. commercial or residence
Appointment Management
Clients can schedule and track pest control appointments via the portal, ensuring timely and reliable service.
Customer Query Handling
Enables seamless communication by allowing customers to submit queries and feedback for prompt responses, strengthening relationships.
Client Management
Allows the team to maintain detailed client records, enhancing personalised service and customer satisfaction.
Reporting and Analytics
Generates detailed reports on service performance, customer feedback, and appointment trends to support data-driven decisions and service optimisation.
Login Page
Replaced the traditional login with Azure authentication for enhanced security. Access tokens are stored in local cache and browser storage to enable fast, persistent authentication. Tokens are included in API requests to verify user identity, ensuring a secure and efficient login process.
Testimonial
“I’m glad to say that we have successfully implemented a Pest Control System project. We are running it as an intranet application in all our branches which is a great way to ensure centralized management and monitoring.”
The Result
Pestio evolved from a basic reporting tool into a web portal where administrators manage employees, sales, recruitment, payroll, and reports. Role-based access links employees to routes, sales, work history, and payroll, supporting company growth and the organisation of workloads across multiple zones.