On‑Site Survey App for Moving and Removal Companies
For a leading removals brand, on‑site surveys are a critical step in pricing and planning moves. However, surveyors were still relying on pen‑and‑paper notes or ad‑hoc methods to capture what needed to be moved. The company wanted a simple, fast moving company survey app to standardize inventory capture, improve accuracy and support better move planning.
The Challenges
Slow, Inconsistent Customer Confirmation and Inventory Capture
Without dedicated removals survey software, surveyors and operations teams faced several issues
Inconsistent data capture
Each surveyor had their own style and templates, leading to varying detail and quality between visits.
Time‑consuming surveys
Manual note‑taking extended visit times and increased the risk of missed items.
Complex moves hard to plan
Multi‑day and multi‑vehicle moves were complex to plan and explain to customers using only notes and spreadsheets.
Lack of customer satisfaction
Customers didn’t always see a complete, structured inventory and move plan at the end of the survey.
The Solution
Native Android Survey App for the Moving Company
SATVA built a native Android tablet app designed specifically as survey software for removals and moving companies. The app was built to be “simple but powerful”, focusing on speed, consistency and a good on‑site experience.
Structured inventory capture
Room‑by‑room item lists tailored for removals. Quick selection of items the customer wants to move, with quantities and notes. Ability to build a complete, structured inventory in one walkthrough.
Move planning support
Tools to plan multi‑day, multi‑vehicle moves (e.g. Day 1: kitchen + living areas; Day 2: bedrooms). Capture of special instructions, access constraints and timing preferences. A clear view of the proposed move plan for both surveyor and customer.
Customer review and sign‑off
Ability to show the full inventory and proposed plan on the tablet. Capture of customer confirmation or adjustments while still on site, reducing the sales cycle
Testimonial
Our teams now rely on the survey app for our moving business every day. Surveys are faster, the data is consistent, and customers leave the visit with a clear, agreed plan.
The Result
Survey durations were reduced thanks to quicker, structured inventory capture. Data quality improved, with fewer missed items and a more consistent output between surveyors. Move planners received clearer input, helping them build realistic plans for crews and vehicles. Customers gained confidence by seeing and signing off a clear inventory and plan at the end of the visit. The company now has a solid moving company survey tool that supports quoting, planning and customer experience.