Gas Company
Our client was a New Zealand-based company that offered top-in-class IT support and management services to businesses. We carried out a project for the New Zealand government on the behalf of our client. The project was about managing gas usage on a daily basis and collecting information related to it. The end-client was required to send broadcast mails for every planned and unplanned gas outage to the subscribed users.
The Challenges
Custom D365 Solution for Outage Management and Public Access
The client needed a tailored solution using D365 Sales and Customer Service to manage gas outage data. They also requested a public-facing customer portal and a custom audit history with outage measurements in terajoules.
Tight Deadline and Quality
The project had to be delivered quickly without compromising quality, requiring streamlined execution and efficient coordination.
Bulk Email Notifications
A system was needed to automatically send bulk emails for each outage, ensuring prompt communication.
Multi-Browser Compatibility
The portal had to work seamlessly across all major browsers and devices for broad accessibility.
Custom Audit History
Each outage needed full create, edit, and delete functionality, along with TJ data tracking in a custom audit log.
The Solution
Understanding Outage Patterns and Data Needs
We began by analysing the frequency and duration of each outage to ensure the solution aligned with real-world usage. This informed the design of a custom audit history system to accurately capture and manage key data for every outage.
D365 Implementation Aligned to Business Needs
We successfully implemented Dynamics 365 Sales and Customer Service module as per client’s business need.
Guest Access Customer Portal
A custom portal with guest access was designed and delivered for end users.
Custom Outage Audit Functionality
A custom audit functionality was developed to manage all outage reports as per the client’s requirement.
The Result
Users could access detailed outage records with TJ data, while automated bulk notifications kept subscribers informed in real time. Multiple flows and automations were implemented to meet specific client needs, and the custom portal was fully functional across all major browsers.