Pestio
Pestio specialise in providing Pest Control Solutions
Our client is a leading pest control and extermination company in the USA and has operations in over 15 states spanned across 25 cities! This is one of the remarkable success stories for Satva, where we as a company grew with our clients. Our client employs over 300 technicians and has a fleet of 100s of vehicles that are scheduled on routine services.
Challenges
When Satva started partnering with the client, they were only located at 6 locations and were anticipating a lot of hurdles to scale their business.
Operational Challenges
The challenge emerged due to legacy operational inefficiencies and issues related to managing the customer base.
Efficiency Enhancement
This approach aimed to rectify the legacy inefficiencies, streamline customer management, and provide a better way to track schedules and technician performance.
Solution Identification
Through a thorough assessment of their operational challenges, the owners of the company realized that their existing methods were insufficient for addressing the complexities of their business’s growth.
Unified Platform
The overarching objective was to create an integrated platform where CRM, operations, and monitoring could seamlessly collaborate, optimizing the overall efficiency of the system.
Solution
We delivered a complete digital overhaul for our Pestio. The solution manages all aspects of the business; customer queries, scheduling visits, managing customers, and ultimately enhancing the overall customer experience.
Same business,
just digital
Digital for the customer too
Satva created iOS and Android Apps that provide a user-friendly interface where customers can select the required service, location, and type of location requiring pest control, such as homes, offices, or garages.
Appointment Management
A robust appointment management module means that scheduling and tracking of pest control procedures is easily visible. Clients can manage their appointments through their section of the portal too, ensuring prompt and reliable service delivery.
Customer Query Handling
Satva provided a customer query management feature, enabling seamless communication between customers and the pest control service provider. Customers can submit queries, concerns, or feedback through the system, and our client’s team can respond promptly, fostering strong customer relationships.
Client Management
The system provides a dedicated module to manage client relationships. It allows our client to maintain a comprehensive database of their clients, including contact information, service history, and preferences. This information helps personalize the service and ensures a high level of customer satisfaction.
CRM Integration
To streamline customer relationship management, our system seamlessly integrates with a customer relationship management (CRM) platform. This integration facilitates efficient tracking of customer interactions, managing customer accounts, and analysing customer data for targeted marketing campaigns and service improvement initiatives.
Reporting and Analytics
The system generates detailed reports and provides analytics on various aspects, such as service performance, customer feedback, and appointment trends. These insights enable our client to make data-driven decisions, optimize resource allocation, and continuously improve their pest control services.
Login Page
To enhance the security and streamline the authentication process, Replaced the traditional system login page with an Azure (Microsoft) login page. This transition allows users to authenticate using their Azure credentials, which offers robust security measures.
Once a user successfully logs in through the Azure portal, we retrieve an access token from the Azure login portal. This token serves as proof of authentication. We store the access token in two secure locations: a local cache and the browser’s local storage. Storing it in the local cache enables quick retrieval for subsequent requests, while storing it in the browser’s local storage ensures persistence across sessions.
For each API request made from the web server, we include the access token in the request headers to authenticate the request. This approach ensures that the web server and the APIs are authenticated using the provided token. By implementing these changes, we have achieved a more secure login process, leveraging Azure’s authentication mechanisms. Storing the access token in both local cache and local storage helps improve efficiency and ensures the user’s authentication state persists across sessions.
What our clients say
“I’m glad to say that we have successfully implemented a Pest Control System project. Client is running it as an intranet application in all branches is a great way to ensure centralized management and control.”
Result
Pestio is able to scale up their business from 6 locations to over 25 cities now! and Satva is currently developing the platform which is getting new and upgraded features to cater to their business scale. This is a classic case where businesses start small and then a bespoke software solution helps them reach operational efficiency, excellent customer service, and real-time reporting and analytics for the management to monitor daily activities.
Are you in a similar professional services industry? Do you think inefficient systems are the reason behind slow growth? We can help you get past those road blocks so that you can focus on your business, while we solidify your core business operations catered to your unique needs. Get in touch with us now!
Summary
Pest control system is ERP base web portal where admin can manage employees, sales, recruiters, payroll, and reports. Employee are associated with route, sales, work history and payroll process. There are many tasks admin can do using this system.
